Terms & Conditions
Use of the Website
Welcome to our website and online store. Court Garden Limited provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When you visit Court Garden Limited at courtgarden.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Court Garden Limited or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Court Garden Limited, with copyright authorship for this collection by Court Garden Limited, and protected by international copyright laws.
Court Garden Limited's trademarks may not be used in connection with any product or service that is not Court Garden Limited's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Court Garden Limited. All other trademarks not owned by Court Garden Limited that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Court Garden Limited or its subsidiaries.
Licence and Site Access
Court Garden Limited grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Court Garden Limited. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Court Garden Limited. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Court Garden Limited and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilising Court Garden Limited's name or trademarks without the express written consent of Court Garden Limited. Any unauthorised use terminates the permission or license granted by Court Garden Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Court Garden Limited so long as the link does not portray Court Garden Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Court Garden Limited logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Membership Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian.
Court Garden Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its discretion, if Court Garden Limited believes that customer conduct is in violation or breach of any applicable law or Court Garden Limited's terms and conditions, or is harmful to the interests of Court Garden Limited. This does not affect your statutory rights as a consumer. Contracts are established at time of despatch. For more information please visit Which? Online.
External links may be provided for your convenience, but they are beyond the control of Court Garden Limited and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. Court Garden Limited accepts no responsibility for any loss or damage you sustain by visiting these websites.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Court Garden Limited does not represent or warrant that the material comprised on this site is completely accurate or up to date and Court Garden Limited should have no liability in respect of such material or for any use of any such information by any person.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that Court Garden Limited has no control over additional charges in relation to customs clearance. Court Garden Limited recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
When you place an order to purchase a product from Court Garden Limited, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve despatched that product to you (the “Despatch Confirmation E-mail”). That acceptance will be complete at the time we send the Despatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Despatch Confirmation E-mail to have been despatched do not form part of that contract.
Refunds and Returns
Should you change your mind about your order, Court Garden Limited operates a ‘no questions asked’ returns policy providing you return your order within 21 working days of the delivery of your order. This policy is in accordance with the UK Distance Selling Regulations. A full refund will be given for the returned items (including original postage costs), providing they are in their original condition and accompanied by a copy of the delivery note or receipt. Any postage costs incurred when returning your items will be at your own cost.
Please call us on +44 (0)[number] or email us at [email-address].co.uk to obtain information on how to return items.
After the ‘no questions asked’ 21 day period we will be happy to accept items for return in any of the following cases:
- The item was found to be damaged or faulty.
- We will either replace the item or give you a full refund (including postage costs). Please state which option you prefer. If you require a replacement, we will wait to receive the faulty copy from you before despatching a new one.
- The item was incorrectly supplied.
- If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
In all cases, items should be returned in their original packaging to:
- Court Gardens Farm
- Orchard Lane
- East Sussex
- BN6 8TH
Items should be returned to us by the most economical method. They remain your property until we have received them. All returns are accepted at the discretion of Court Garden Limited, and refunds will be given in the same tender type as the original payment. Please allow 14 days (in addition to the delivery time) for the return to be processed.
In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:
- 1 business day after despatch if the item was sent via courier within UK
- 5 business days after despatch if the item was sent via ‘priority’ post within UK
Court Garden Limited shall have no liability to you unless you notify Court Garden Limited within a total of 40 days of the date on which the goods were despatched to you.
If you notify a problem to Court Garden Limited under this condition, Court Garden Limited’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment.
Items should be returned to us by the most economical method. They remain your property until we have received them.
All returns are accepted at the discretion of Court Garden Limited, and refunds will be given in the same tender type as the original payment.
Please allow 14 days (in addition to the delivery time) for the return to be processed.
Court Garden Limited uses the excellent RomanCart for the shopping cart functionality within the site. To prevent unauthorised access, promote data security, and encourage appropriate use of information, RomanCart uses a variety of tools, such as encryption technologies, passwords, physical and electronic security, or procedural safeguards to assist in the protection of your information. Credit Card payments are secured by Barclaycard or PayPal, depending on which of these checkout methods are used. Recent surveys have shown that there is less fraud on the Internet than in real life situations (such as using your credit card in a department store or at a restaurant), and we’re confident that we are offering an extremely secure service. No security on the Internet is absolute, however, so we are unable to guarantee the security of any information that you share with us.
This website is not directed to any person in any jurisdiction where the publication or availability of the website, or the promotions or offers, is prohibited and persons to whom such prohibitions apply must not use the website.
These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.